Customer Service

Thanks for shopping with Willful!  We want your experience to be as joyful as possible.  If you need assistance please contact us Mon.-Fri. 10-4 at hello@willfulgoods.com or 612 354-3965.  We are a small company and pride ourselves in making our customers feel like a part of our extended family.  It's likely that you will be contacted by Araya directly.

 

RETURNS

Be happy! We want you to truly enjoy your purchase from Willful. If, however, you are not completely satisfied with your order we will gladly accept the return of the unused and undamaged merchandise for a refund or an exchange. Just let us know within 7 days of merchandise arrival. Returns must be pre-authorized prior to sending merchandise back. Returned merchandise must be in its original packaging, accompanied by a copy of purchase receipt, insured for the full price and returned within 14 days of delivery date.

+LIMITED LINE (special limited quantity series) items are NON RETURNABLE due to their exclusivity+

Please note:
- Shipping charges are not refundable.
- Return shipping costs are customer’s responsibility unless there is damage to the item.
- All sale items are final.
- All Artist Exclusive items are final.
- Once we have received your return we will process the refund or exchange within 5 business days.
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PRIVACY POLICY

Between you and us. Your information will not be sold nor shared with third parties. Provided information will only be used for transaction and shipping purposes.
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